Serivce support
Post-sale Service
Dear our customers:
Hello!
We are very thankful for your continuous support to our company, for which, we want to give our sincere appreciation to you.
For your benefit, for solving your immediate problem asking, Guang Yu will provide post-sale service continuously, based on the principle of customer driven, quality oriented and service speed asking. We also establish our client record achives, and re-visit in times, for which the actual measures and promises are in the following:
Quality time limit: 12 months
Service reply required time length: within 4 hours
In place time limit: within 24 hours
Rate of trouble solved: above 99%
Provision of spare parts and replacement parts: long term supply
Technical support of engineering staffs: permanent support
Maintenance of equipments: one time per year (not malfunction aspect)
If your machine has broken down in the process of manufacture and processing, or your technique has got fault, no matter where, when, as long as one of your calls, our staffs will be the first one immediately coming to the site to help you solve problems and recover manufacture.
Quality time limit: 12 months
Service reply required time length: within 4 hours
In place time limit: within 24 hours
Rate of trouble solved: above 99%
Provision of spare parts and replacement parts: long term supply
Technical support of engineering staffs: permanent support
Maintenance of equipments: one time per year (not malfunction aspect)
If your machine has broken down in the process of manufacture and processing, or your technique has got fault, no matter where, when, as long as one of your calls, our staffs will be the first one immediately coming to the site to help you solve problems and recover manufacture.